3CX Mobile App Troubleshooting
Basic troubleshooting of the 3CX Mobile App on IMT phones
This troubleshooting guide applies to the AMOSC IMT mobile phones:
- There are 4 x AMOSC IMT iPhones and
- 4 x AMOSC IMT Android phones
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Check the mobile phone internet quality
- On each device open the "Speed Test" app *this app should be already be installed and on the home screen.
- The internet connection need to be a consistent 2Mbps or higher download and upload.
-
Reboot the Telstra NetGear Mobile WiFi router
- On the NetGear WiFi router press the power button and choose "Reboot".
- If the NetGear WiFi router is not responsive remove the battery for 10 seconds and replace the battery and power it bock on.
- If the NetGear does not power back on the battery may not be charged.
Plug in the charger to the USB-C port on the bottom and try powering it back on.
-
Try a different WiFi network or guest network
- On each IMT mobile phone:
On Apple iPhone go to Settings > WiFi and choose a new network to connect to > and test again with the Speed Test app.
On Android phones go to Settings > Network and Internet and choose a new WiFi network to connect to > and test again with the Speed Test app.
-
Check: is the 3CX app signed in and registered?
The 3CX app status in the top-right should be a green square and the status "Ready for Calls"
- If not please check again if the device has a good internet connection.
- If the 3CX app is logged out or not provisioned you can log back in by scanning the following QR codes from within the 3CX App > Tap the 3-bars icon ≡ in the top-left corner of the 3CX app > then tap "Scan QR code" > then scan the correct QR code for the phone you are using (*check the label on the back of the phone at match it with the QR code below):
IMT Mobile 1
IMT Mobile 2
IMT Mobile 3
IMT Mobile 4
IMT Mobile 5
IMT Mobile 6
IMT Mobile 7
IMT Mobile 8
If all else fails IMT callers can use ANY phone (mobile or landline) to call the following numbers:
- ExCon Alpha = 08 6234 1471
- ExCon Bravo = 08 6234 1472